Win and delight more of your ‘Best Guests’

About Guestline

Guestline is a cloud technology for future-focused hoteliers, providing what these hoteliers need in order to be making use of innovative solutions in property management, intelligent distribution and guest communications. Guestline helps serviced apartments with managing operations simpler. Guestline solutions help with managing rates, distribution, and reservations easy to manage for serviced apartment companies. Guestline aims to help with their cloud-hosted suite of solutions to the hospitality industry to increase revenue, seamless operations with lower costs overall. They provide end-to-end property management, channel distribution and digital marketing solutions to a range of hotel groups, including service apartment companies.

Guestline specific features focused for serviced apartments:

• Rezlynx PMS
• Channel Manager
• Central Reservation System (CRS)
• Direct Booking Manager 
• Payment solutions

Rezlynx PMS is the name of Guestline’s property management system. The cloud-based PMS provides serviced apartments with the necessary and advanced tools and insight to make daily life easier by automating tasks whilst more time can be spent focusing on guest engagement. Rezlynx PMS creates and manages bookings for multiple properties, easily develop rate plans, apply region specific account rules, personalized user accounts, create branded HTML confirmation email templates, manage future bookings that include mid-stay room moves, and tokenise credit card data through PCI payment provider. Rezlynx PMS is fully configurable, PCI compliant, and featuring a comprehensive rate and availability management tool that is updated in real time. The PMS is also mobile-friendly for the cloud-based solution, making it flexible enough to support any size hotel or group.

Guestline’s Channel Manager helps distribute live inventory to the Global Distribution System (GDS) and many OTAs globally. With this Channel Manager, serviced apartments will be able to control rates and availability in real-time, and making manual updated on individual channels. The Channel Manager is also seamlessly integrated with Rezlynx PMS, so bookings made are automatically pulled through to your PMS and essentially saving you time. In a nutshell, the Channel Manager helps effectively distribute inventory to key OTAs and GDS, manage rates based on defined rules, maintain rate parity, allocate inventory and hold rooms, and automatically distribute cancelled inventory.

Direct Booking Manager is the future-proof online booking engine, which is a mobile-first, guest-centric sales platform. The Direct Booking Manager provides users with real-time rates, pricing, room choices and information about properties. It also helps drives bookings and increase opportunities for upselling. This feature has a focus on connectivity and simplicity, to provide for serviced apartments the effective choices for your direct booking channel.

Serviced apartments can also take control of their business with a focus on guest engagement. Guestline provide Websuite, where you can expect to receive cutting-edge designed websites to convert those users into potential guests and bookings. With Websuite, the feature helps to enhance your conversion rates, reduce the reliance on OTAs and emphasis on gaining direct bookings, improve guest loyalty and lifetime value, measure your return on investment, customizable website plans, and access to digital marketing knowledge and expertise. You are able to choose the plan that best suits your needs, where you are able to pick from a range of add ons to help you in specific areas you want to improve on. The Websuite is a subscription model that offers professionally designed websites at low monthly costs – covering design to develop, on-going hosting, maintenance, updates and website health checks. Websuite will always make sure your website is up to date. The add ons that are offered are email marketing platform, search engine marketing, digital advertising, visual data dashboards, online conversion tools, hotel lobby platform, and Hotel CRM. Along with all of this, you will also have a dedicated team that works with you through every step in order to help you get set up and running.  

Guestline also provides payment solutions for property management. Their secure payment gateways are compliant with PCI standards when it comes to processing payments and keeping guest credit card data. Guestline’s payment solutions overall help with tokenise credit cards and store them against reservations, view tokens and see the status, carry out completions, refunds and further payments and authorisations, take advance payments online, and Chip and Pin Interface with Payment Express.

Another solution for serviced apartments from Guestline is Central Reservation System, a smart distribution helping to co-ordinate rates, bookings and inventory from a central location. Their Central Reservation System (CRS) can help increase RevPAR, streamline operations, and all in all make the most out of your distribution channels. With this, you are able to seamlessly integrate your PMS with their CRS, which provides real-time data on visibility from all your listed distribution channels, phone reservation systems to OTAs and other third parties. Guestline’s CRS is accessible anywhere at anytime, making it easy to manage rates, inventory, and identify opportunities to cross and upsell. Be in control to increase average rates and maximize revenue, create and manage bookings with multiple segments across multiple sites, and conduct availability searches across multiple sites based on specific criteria.

Pricing

To get a quote based on your serviced apartment size, you are required to contact Guestline to get a price quote.